Privacy Policy

About This Policy

E+ROSE Wellness Company ("E+ROSE," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or visit our cafe locations.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number when you create an account or contact us
• Order history and payment information when you place orders through our app or website (payment data is processed by secure third-party processors)
• Location data when you use location-based features in our app (with your permission)
• Communications you send us, including customer service inquiries

We also collect certain information automatically when you use our services, including device information, IP address, browser type, and pages visited.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and updates
• Administer our rewards and loyalty program
• Respond to your comments and questions
• Send you promotional communications (you can opt out at any time)
• Improve our products, services, and customer experience
• Comply with legal obligations

Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service providers who assist us in operating our business (e.g., payment processors, email platforms, app hosting)
• Toast, our online ordering platform, when you place orders
• Law enforcement or other parties when required by law

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. You may request deletion of your account and associated data at any time by contacting us.

Your Choices

You have the right to access, correct, or delete your personal information. You may also opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Please contact us for more information.

Cookies

Our website uses cookies to improve your experience, analyze traffic, and personalize content. You can control cookie settings through your browser. Note that disabling cookies may affect some features of our website.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

E+ROSE Wellness Company
Email: hello@eandrose.com
Or use our contact form.